Responsible Gaming

Introduction

At Borough Arms Crewe, we believe that gambling should be enjoyed as entertainment only. It is never a reliable way to earn money or solve financial problems. Please gamble responsibly and within your means. If you find yourself gambling more than you intended or experiencing negative consequences, help and support are available.

Age Verification

All users must be 18 years of age or older to access our services. This is a legal requirement in the United Kingdom. If you are under 18, you are not permitted to gamble on our platform. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

If you recognize any of the following signs in your own behaviour, it may indicate a problem with gambling:

• Spending more time and money on gambling than intended
• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling activity from family, friends, or healthcare providers
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money to gamble or pay off gambling debts
• Experiencing mood swings or irritability when unable to gamble
• Lying about the extent of your gambling
• Gambling to escape stress, anxiety, or other emotional problems
• Feeling unable to stop or control your gambling
• Relationship conflicts due to gambling

Self-Help Tools

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose during a session or time period
• Reality Checks: Receive regular pop-up reminders during your gaming session showing how much time and money you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
• Account Pause: Take a break from gambling for a period you specify

To access these tools, please log into your account or contact our customer support team.

Support Organizations

If you or someone you know needs help with problem gambling, the following organizations provide free, confidential support:

United Kingdom

• GamCare – Free counselling and support services for problem gamblers
  Website: www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, confidential)
• GamStop – National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Register to exclude yourself from all UK-licensed online gambling operators
• Gamblers Anonymous – Support groups and peer assistance
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org | 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

Take Action Today

If you believe you have a problem with gambling, please seek help immediately. There is no shame in reaching out. Professional support is available and can make a real difference. Contact one of the organizations listed above or speak with your GP for a referral to local services.

Remember: Gambling should always be fun and within your control. If it's not, help is available.